Terms of service
CU Global Shop Terms and Conditions
Article 1 (Purpose)
The purpose of these Terms and Conditions is to define the fundamental matters related to the use of the e-commerce services (hereinafter referred to as the “Service”) provided by BGF Retail Co., Ltd. (hereinafter referred to as the “Company”) through CU Global Shop, including the rights, obligations, and responsibilities of the Company and users, as well as the conditions and procedures for the use of the Service.
Article 2 (Definitions)
1. “CU Global Shop” refers to a virtual place of business established to enable users to order and pay for products using telecommunications equipment or computers, and includes the entire online store, virtual business premises, and platform operated by the Company.
2. “Service” refers to all services provided by the Company through CU Global Shop, including but not limited to the provision of a platform environment, product information, payment support, international shipping linkage, and other related operational activities.
3. “Products, etc.” refers to all tangible goods and intangible services that users may purchase through CU Global Shop, and includes all objects of transactions between the user and the Company.
4. “Member” refers to a person who has agreed to these Terms and Conditions and registered with CU Global Shop in order to receive the Service.
5. “Guest” refers to a person who uses the Service provided by CU Global Shop without registering as a Member.
6. “ID” refers to the email address provided by the user for the purpose of using the Service, which the Company uses for user identification purposes.
Article 3 (Display and Amendment of Terms and Conditions)
1. The Company shall display the contents of these Terms and Conditions, the business name, representative, address, business registration number, and contact information (including telephone number and email address) on the CU Global Shop website in a manner that is easily accessible to users. Detailed provisions of these Terms may be provided via a separate linked page.
2. Upon completion of the registration process, the user shall be deemed to have agreed to these Terms and Conditions, and these Terms shall take effect from the time of registration.
3. The Company may amend these Terms and Conditions, provided that such amendments do not violate applicable laws and regulations, including but not limited to the Act on Consumer Protection in Electronic Commerce, the Regulation of Standardized Contracts Act, the Framework Act on Electronic Commerce, the Digital Signature Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, the Door-to-Door Sales Act, and the Framework Act on Consumers.
4. In the event of any amendments to these Terms and Conditions, the Company shall provide notice of the effective date and the reason for such amendments on the CU Global Shop homepage at least seven (7) days prior to the effective date. However, if the amendments are unfavorable to users, such notice shall be provided at least thirty (30) days prior to the effective date. In such cases, the Company shall clearly indicate the amended content so that users can easily understand the changes.
5. If a user does not raise any objection within the objection period specified in the notice, or if the notice explicitly states that failure to object within such period shall be deemed as consent, the user shall be deemed to have agreed to the amended Terms.
6. If the Company notifies Members of amendments via email to the email address registered at the time of sign-up, such notification shall be deemed to have been duly given.
7. Registered Members who do not agree to the amended Terms may request termination of their accounts.
Article 4 (Types of Services)
1. The Company provides the following services:
1) E-commerce services and related ancillary services
2) Other services as determined by the Company
2. The content of the Service may be changed if the Company deems such changes necessary due to managerial, technical, or operational reasons.
Article 5 (Provision and Suspension of Services)
1. The Company shall provide the Service 24 hours a day, 365 days a year, unless there are business or technical difficulties.
2. The Company may limit the availability of certain Services or restrict usage time for specific Members. In such cases, prior notice shall be provided.
3. The Company may temporarily suspend the Service in the event of maintenance or inspection of telecommunications equipment, communication failure, or force majeure events such as natural disasters.
4. Except in cases of force majeure such as natural disasters or national emergencies, the Company shall notify registered Members of any suspension of the Service. In cases where the Service is suspended due to force majeure, the Company shall notify users as soon as the relevant issue is resolved.
5. Except in cases of force majeure such as national emergencies, the Company shall be liable for damages incurred by Members or third parties due to suspension of the Service. However, the Company shall not be liable if it proves that such damages were not caused by its intentional misconduct or negligence.
6. In the event that the provision of the Service becomes impossible due to changes in business items, discontinuation of business, corporate merger or acquisition, or other similar reasons, the Company shall notify Members and provide compensation in accordance with the conditions determined by the Company. If no separate compensation standards are established, accumulated points shall be returned to users in cash or in goods of equivalent value.
Article 6 (Formation of Service Agreement)
1. A user may apply for membership by entering the required information in the form provided by the Company and agreeing to these Terms and Conditions.
2. By following the registration procedures established by CU Global Shop and clicking “Agree” after reviewing these Terms during the registration process, the user shall be deemed to have agreed to these Terms and Conditions.
3. Notwithstanding Paragraphs 1 and 2 of this Article, the use of the Service may be restricted or suspended in the following cases:
1) Where registration is made with false, incomplete, or inaccurate information
2) Where registration is made for the purpose of harming public order or moral standards
3) Where the user interferes with the legitimate business activities of the Company
4) Where less than thirty (30) days have elapsed since the Member voluntarily terminated their account
5) Where the Member is under the age of sixteen (16)
6) Where other reasons exist as deemed appropriate by the Company
4. These Terms and Conditions shall take effect at the time the Member completes registration.
Article 7 (Obligations of Members)
1. Members shall not engage in any of the following activities that are deemed harmful to public order or moral standards:
1) Use of stolen or unlawfully obtained identification
2) Unauthorized use, reproduction, distribution, or commercial use of information obtained through the Service
3) Infringement of intellectual property rights and/or other rights of third parties
4) Defamation or intentional acts causing harm to others
5) Inciting criminal acts or distributing obscene materials for criminal purposes, and other activities harmful to social order
6) Unauthorized distribution or advertisement of content unrelated to the Service provided by the Company
7) Hacking or distribution of computer viruses intended to disrupt or damage the Company’s information services
8) Any other acts in violation of applicable laws and regulations
2. Members are responsible for managing their own accounts and shall bear all consequences arising from their own negligence.
3. Duplicate accounts are not permitted in connection with the use of the Service. If a Member’s ID is exposed to a third party, the Member shall immediately notify the Company.
4. Members are obligated to comply with these Terms and Conditions.
Article 8 (Account Termination and Suspension)
1. A Member may request account termination via email or other means. Termination shall take effect immediately upon processing of the request.
2. The Company may restrict or suspend an account without prior notice in the following cases:
1) Unauthorized use of another person’s account
2) Registration using false information in violation of the Terms in effect at the time of registration
3) Intentional distribution of computer viruses
4) Acts that threaten the order of electronic commerce, such as information theft or interference with other users of CU Global Shop
5) Acts that violate public order within CU Global Shop, these Terms and Conditions, or applicable laws and regulations
6) Acts that damage the reputation or credibility of CU Global Shop, or interfere with business operations by spreading unverified false information
7) Repeated cancellation or return of purchased products without justifiable reason, thereby interfering with business operations
8) Acts that interfere with business operations by insulting, threatening, or sexually harassing CU Global Shop employees
9) Repeated purchase of products for resale purposes, thereby disrupting fair transaction order within CU Global Shop
10) Registration that does not comply with these Terms or does not meet the requirements set by the Company
3. The Company may withhold approval of a user’s registration request in the following cases:
1) Insufficient facilities
2) Technical difficulties
3) Other unavoidable circumstances that require delay
4) Violation of these Terms and Conditions
4. If an account restriction or suspension occurs more than twice, or if the cause of such restriction or suspension is not resolved within thirty (30) days, the Company reserves the right to terminate the account.
5. If the Company terminates an account, the account shall be canceled, and the Member shall be notified and given an opportunity to raise objections.
6. In the cases set forth in Paragraph 3, the Company may claim damages against the Member.
7. In the case of account termination under Paragraph 1 or suspension of membership under Paragraph 2, Member information shall be handled as follows:
1) Information of withdrawn Members shall be retained for a certain period as specified in Article 2(1) of the Company’s Privacy Policy and then deleted.
2) Information of Members whose accounts have been suspended shall be retained f or one (1) year from the date of suspension to prevent unauthorized use of the Service and potential harm to other users, during which time access to the Company’s Services may be restricted.
Article 9 (Obligations of the Company)
1. The Company shall not engage in any activities prohibited by these Terms and Conditions or applicable laws and regulations.
2. The Company shall make its best efforts to provide continuous and stable Services.
3. If a user’s opinion or complaint is deemed reasonable, the Company shall process such request promptly and without undue delay. However, if immediate processing is not possible, the Company shall notify the user of the reason and the expected processing schedule.
Article 10 (User Notification)
The Company may send notifications to users via the email address provided at the time of registration.
Article 11 (Protection of Personal Information)
1. The Company shall collect only the minimum personal information necessary for the conclusion and performance of these Terms, using lawful and fair means. If a Member terminates their account or withdraws consent to the Privacy Policy, the Company shall promptly destroy the relevant personal information. However, the Company may retain part or all of such information where required by applicable laws or with the user’s separate consent.
2. For the purpose of providing improved Services, the Company may request additional information regarding the user’s interests and purchase history. In such cases, the Company shall obtain prior consent from the user.
3. For further details regarding the Company’s handling of personal information, please refer to the “Privacy Policy.”
Article 12 (Provision of Information)
The Company may provide Members with various information deemed important via email or other means. Members may opt out of receiving such emails at any time.
Article 13 (Deletion of Posts)
The Company may delete a user’s posts or other content without prior notice in the following cases:
1. Where the user defames or damages the reputation of a third party
2. Where the user transmits excessive amounts of information that may disrupt the stable operation of the Service
3. Where the user distributes false information or advertisements unrelated to the Company’s intent
4. Where the user harms public order or moral standards
5. Where the user infringes upon the intellectual property rights or other rights of a third party
6. Other cases in violation of these Terms and Conditions or applicable laws and regulations
Article 14 (Intellectual Property Rights)
1. All intellectual property rights related to the Service shall belong to the Company.
2. Users shall not reproduce, transmit, publish, distribute, broadcast, or otherwise use for commercial purposes any information obtained through the use of the Service without prior consent from the Company, nor allow any third party to do so.
3. Product reviews and posts created by users on CU Global Shop may be reproduced, distributed, transmitted, or displayed on websites operated by the Company or its affiliated partners. Such content may be edited or modified, provided that the original meaning is not materially altered.
Article 15 (Formation of Purchase Agreement)
1. A user who intends to make a purchase on CU Global Shop shall follow the steps below (or similar steps). The Company shall provide the following information in a manner that is easy for users to understand:
1) Search for and select the product to be purchased
2) Enter the recipient’s name, address, mobile phone number, email address, and other required information
3) Review the Terms and Conditions, information on restricted services, shipping fees, and other obligations
4) Indicate consent or refusal to these Terms (e.g., by checking a checkbox)
5) Confirm the purchase and related matters
6) Select a payment method
7) Complete any other procedures as determined by the Company
2. If the Company provides or entrusts a user’s personal information to a third party, the Company shall obtain the user’s consent prior to the completion of payment.
3. The Company reserves the right to refuse a purchase request in the following cases:
1) Where false, incomplete, or inaccurate information is included in the order
2) Where approving the request may cause significant technical difficulties for the Company
4. The purchase agreement shall become effective when the notice of payment approval reaches the Member. Such notice shall include confirmation of the purchase request, availability of sale, and information regarding modification or cancellation of the purchase request.
Article 16 (Payment Methods)
Users may pay for products or services purchased on CU Global Shop using the following payment methods:
1. Credit card payment
2. Payment using electronic money
3. Other electronic payment methods
※ Includes international payment gateways (PG)
Article 17 (User Notification and Order Modification/Cancellation)
1. The Company shall provide a confirmation notice when a user places a purchase request.
2. Upon receiving such notice, the user may immediately modify or cancel the order due to a change of mind. For requests made prior to shipment, the Company shall process such requests promptly without undue delay. If payment has already been completed, the provisions regarding the right of cancellation shall take precedence.
Article 18 (Provision of Products, etc.)
1. Unless otherwise specifically agreed regarding the delivery period of products, the Company shall take necessary measures such as customization and packaging to dispatch the user’s products within seven (7) days from the date of conclusion of the purchase agreement.
2. The Company shall inform users of the delivery method, shipping fees based on such delivery method, and the estimated delivery period. If the Company fails to deliver within the agreed timeframe, it shall be liable for any damages incurred as a result. However, the Company shall not be liable if it proves that such delay was not caused by its intentional misconduct or negligence.
Article 19 (International Shipping Service)
1. In order to safely deliver products to the destination country, the Company may provide services through international logistics networks with which it has direct contractual relationships or which it utilizes, including airlines, shipping companies, global express carriers, and overseas local delivery partners.
2. If a user wishes to change delivery information (such as shipping address or contact details), such changes may only be made directly when the order status is “Order Completed.” If the order status is “Preparing for Shipment,” delivery information may only be changed through customer service, and responses may be delayed due to time zone differences. Additionally, certain payment methods may restrict changes to delivery information.
3. Any customs duties and taxes imposed by the destination country due to international shipping shall be the responsibility of the customers (recipient).
4. International shipments are subject to customs clearance procedures upon arrival in the destination country, and users acknowledge that this may cause delays in the estimated delivery schedule.
5. If the Company approves a refund request (upon submission of evidence such as product defects), the user must contact the international shipping customer service center to return the product via a local overseas carrier and submit proof of return shipping costs to the Company.
6. If the recipient refuses delivery, the user shall bear the original shipping cost and all costs incurred during the return process. Such costs shall be deducted from the refund amount.
Article 20 (Returns, Refunds, and Exchanges)
1. If the Company is unable to provide the products purchased by the user due to reasons such as stock shortages, the Company shall promptly notify the user and issue a refund or take appropriate compensatory measures within seven (7) business days from the date of payment.
2. A user may directly cancel an order (paid order) only when the order status is “Payment Completed.” However, even if the order is displayed as “Payment Completed” on the website, the Company may refuse or hold the user’s cancellation request if special circumstances exist, such as when shipment has already commenced or order processing/production has begun. In such cases, the Company shall separately notify the user (including via website notice).
3. Once the order status changes to “Preparing for Shipment” or beyond, the order shall be deemed to have entered the shipping process, and cancellation or return of the order (paid order) shall not be permitted. However, returns may be possible after international delivery is completed if approved by the Company.
4. In order to obtain approval for a refund or return from the Company, the user must provide objective evidence supporting the reason for such request, such as proof of a fundamental product defect. If the defect is verified, the Company shall proceed with the refund or return of the relevant product.
5. Even after order completion, if the delivery information is insufficient or if the transaction is deemed not to be conducted properly, the Company may, at its discretion, cancel the order (paid order). In such cases, the Company shall refund the payment or proceed with necessary refund procedures.
6. In the case of partial order cancellations, the refund amount may differ from the original payment amount due to changes in discount conditions.
7. The Company does not provide exchanges under its service policy, and all related requests shall be handled in accordance with the return and refund policy.
Article 21 (Order Cancellation and Return Policy)
1. Users of CU Global Shop may request order cancellation within seven (7) days from the date of payment completion. However, if the product is already in transit or delivery has been completed, order cancellation shall not be permitted, and users may request a return (refund) within seven (7) days from the date of receipt. In such cases, return shipping costs shall be borne by the user. However, where otherwise required by applicable laws, such laws shall prevail. Return shipping costs shall be borne by the user in cases of change of mind, while the Company shall bear such costs in cases attributable to the Company, such as product defects or incorrect delivery.
2. Users may not request returns for items falling under the following categories:
1) Where the product is damaged or destroyed due to the user’s fault (except where packaging is damaged solely for inspection of the product)
2) Where the value of the product has significantly decreased due to partial or full consumption by the user
3) Where the value of the product has significantly decreased over time, making resale difficult
4) Where the packaging of reproducible products (e.g., CDs, albums) has been damaged
5) Services or digital content as defined under Article 2(5) of the Framework Act on the Promotion of Cultural Industries (excluding divisible services or digital content not specified therein)
6) Where the Company has provided prior notice and obtained user consent regarding return restrictions due to foreseeable and irrecoverable damages arising from order cancellation
7) Where the product is returned due to user-related reasons such as incorrect address or recipient unavailability
8) In cases of change of mind (refund requests are permitted within seven (7) days from receipt)
9) Where an incorrect product was ordered due to user error
10) Where the return request is made after thirty (30) days from the date of receipt
3. Notwithstanding Paragraphs 2 and 4 above, if the Company fails to clearly notify the user of restrictions on withdrawal or fails to take necessary measures such as providing instructions for use of the product, such restrictions shall not apply.
4. Notwithstanding Paragraphs 1 and 2, if the delivered product differs from the description or advertisement, or if the contract is not performed as agreed, the user may cancel the order within three (3) months from the date of receipt or within thirty (30) days from the date the issue was discovered or could have been discovered.
Article 22 (Effect of Returns and Refunds)
1. In the case of returned products, the Company shall take appropriate measures to process refunds within three (3) business days from the date of receipt of the returned product. If the refund is delayed, the Company shall pay delay interest in accordance with Article 21 of the Enforcement Decree of the Act on Consumer Protection in Electronic Commerce.
2. In the case of payments made by credit card or other payment methods prescribed by law, the Company shall immediately request the relevant payment processor to suspend or cancel the billing.
3. In the case of returns (refunds) due to change of mind, the user shall bear all associated costs. The Company shall not be liable for any compensation or penalties related to such refunds. However, where the product differs from the description or advertisement, or where the contract has not been properly performed, the Company shall bear all return costs.
4. If the product has been partially used or consumed, the Company may limit the refund amount or refuse the return.
5. In order to process a return (refund), any rewards (such as coupons) granted as a result of the purchase must be returned.
6. If the user paid shipping costs at the time of the initial delivery, the Company shall clearly indicate the party responsible for such costs at the time of return (refund).
Article 23 (Compensation for Damages)
If either party incurs damages due to a violation of these Terms and Conditions or applicable laws, the responsible party shall be liable to compensate the other party for such damages.
Article 24 (Disclaimer)
1. The Company shall not be liable for damages caused by the user’s negligence.
2. The Company shall not guarantee or be liable for the completeness, safety, suitability, or legality (including infringement of third-party rights) of any information, data, or facts posted by users or third parties, nor for the transaction intent of users or third parties.
3. The Company shall not be liable for damages arising from the inability to provide the Service due to force majeure events such as natural disasters.
4. Where the Company provides services in cooperation with affiliated websites, the Company shall not be liable for any damages arising from services provided by such affiliated websites.
Article 25 (Governing Law and Jurisdiction)
1. These Terms and Conditions and the Service shall be governed by, construed, and enforced in accordance with the laws of the Republic of Korea.
2. The Company and users shall make every effort to amicably resolve any disputes arising in connection with the Service.
3. Any disputes arising between the Company and users in connection with these Terms or the Service shall be resolved in accordance with the procedures set forth under the Civil Procedure Act of the Republic of Korea.
Supplementary Provisions
Article 1 (Effective Date)
These Terms and Conditions shall take effect on May 4, 2026.
Terms and Conditions Version: v1.0
Effective Date: May 4, 2026