CU Global Shop FAQs

A Purchase limit is set per order due to the potential customs clearance issues. Orders exceeding the maximum Purchase limit for these countries cannot be placed. This policy is in place to ensure smooth customs clearance, so please note and understand this purchase limit policy before placing your order.

• Japan (USD) Purchase Limit $110
• China (USD) Purchase Limit $135
• Taiwan (USD) Purchase Limit $200
• Hong Kong (USD) Purchase Limit $200

If you did not receive your order information via email, you can check and track your order by following the steps below.

Log in using the email address you entered when placing your order → Go to “My Page” (top right, next to the Cart button) to track your order

Depending on each country’s shipping and customs policies, purchases exceeding certain value limits may be subject to customs rejection or related risks. If a shipment is returned or disposed of due to customs rejection in the destination country, CU Global Shop does not provide compensation for any resulting refunds, exchanges, or reshipments. In addition, splitting orders into multiple shipments to bypass country-specific maximum purchase limits is not permitted.

Please make sure to comply with the following shipping guidelines:

① Please place your orders within the maximum allowable purchase amount for each country (refer to the table below).

② If the total amount of your orders within a single day exceeds the country-specific limit, customs clearance issues may occur, and such orders may be canceled at the company’s discretion.

③ Additional orders may be placed after D+3 from the original purchase date. Orders placed within D+3 may be canceled at the company’s discretion if they are likely to cause shipping delays or customs clearance issues.

※ To ensure a safe and smooth delivery process, CU Global Shop reserves the right to take necessary action on any orders that do not comply with the above guidelines. We appreciate your understanding that these measures are in place to ensure safe delivery for all customers.

◎ Please ensure your order amount stays within the limit of each country.

• Japan (USD) Purchase Limit $110
• China (USD) Purchase Limit $135
• Taiwan (USD) Purchase Limit $200
• Hong Kong (USD) Purchase Limit $200

You can view your order history in the "Orders" section under "My Page".

Unfortunately, Once payment is completed, shipping details cannot be changed. Please double-check your information before payment.

After payment is completed, your order details will be sent to your email. You can also view your receipt in the “Orders” section of “My Page”.

At CU Global Shop, product prices are displayed in both USD and the local currency, depending on the selected shipping country. At check out, only the USD amount will be displayed, and all payments are processed in USD. As a result, due to exchange rate fluctuations on the actual payment processing date, there may be slight differences between the local currency amount shown at the time of order and the amount charged or withdrawn by your card issuer or bank.

※ How to change currency

Currency varies depending on the shipping country. Please update your settings using the country/currency icon.

[PC Web]

Select your desired currency using the country and currency icon at the top right of the site.

[App]

Select your desired currency using the country and currency icon at the bottom left of the site.

If you would like to pay via PayPal, please check the following:

º A PayPal account is required. If you don’t have one, please sign up first.

º Please link a bank account or credit card to your PayPal account for payment.

º Please make sure that your billing address registered with PayPal matches your shipping address.

If your PayPal payment remains in “Pending” status for more than 2 hours, please contact PayPal Customer Support for assistance.

The local currency amount displayed on each product page is based on the exchange rate of the day, and all payments are processed in USD. As a result, due to exchange rate fluctuations on the actual payment processing date set by your card issuer or bank, there may be differences between the displayed local currency amount and the amount actually charged or withdrawn.

In addition, overseas transaction fees may be applied depending on your bank or payment method, so please contact your card issuer or payment provider for more details.

This is a common occurrence in international transactions, and CU Global Shop does not compensate for any discrepancies caused by exchange rate differences.

You can get free shipping on orders over $65. Since shipping rates vary by country, the discount amount will be shown at checkout.

1) Please double-check that the shipping address entered at the time of order is correct.

- If the address is incorrect, please contact the local courier for assistance.

2) Please contact the courier (UPS) to verify whether the delivery was completed and request detailed information.

- UPS: https://www.ups.com/track?loc=en_US&requester=ST/

3) If the issue cannot be resolved through the courier, please submit a 1:1 inquiry and our team will review and get back to you.

- Please submit your inquiry via [Contact] at the bottom of the page.

Shipments and deliveries are not processed on weekends or public holidays.

Delivery may take up to 10–12 days depending on the destination country, and we will do our best to dispatch your order as quickly as possible in the order it was received.

※ In the event of logistics delays due to CU Global Shop operations, updates will be provided via [Notice].

If you were unable to receive the package due to personal reasons, please contact the courier directly for assistance. To arrange a re-delivery, please contact the local courier (UPS).

- UPS: https://www.ups.com/track?loc=en_US&requester=ST/

If your order status has changed to “In Transit” but is experiencing delays, there may be an issue with the delivery. Please check the following:

1) Please check the delivery status using your tracking number.

- UPS: https://www.ups.com/track?loc=en_US&requester=ST/

2) Please review the following based on the delivery status:

① If there is no update after arrival at customs: Please contact the local customs office or courier to check if any documents or information are required and confirm the current status of your shipment.

② If there is no update for an extended period after arrival in the destination country: Please check the estimated delivery time for the country and contact the local courier to inquire about the package location and expected delivery date.

③ If tax payment is required: Please check the payment amount via email or SMS received from the local courier and proceed with the payment. For details on payment methods, please contact the courier.

④ If marked as incorrect address or recipient unavailable: Please contact the local courier to arrange a re-delivery.

For cross-border deliveries, customers act as the importer and are responsible for confirming any restricted or prohibited items with the customs authority of the destination country.

If prohibited items are included in your order and are seized by customs or cannot be cleared under local regulations, CU Global Shop is not involved in customs decisions and will not provide reshipment or refunds for such items. Please ensure that you review any import restrictions or prohibited items before placing your order.

For further assistance, please submit a 1:1 inquiry via [Contact].

1) Please make sure the address you entered is a valid location based on Google.

2) Once confirmed, search for the address first, then add or edit the remaining details.

3) If the issue continues, please submit your full address via a 1:1 inquiry and we will assist you further.

※ If the address is incorrect, delivery may be delayed. Orders may be canceled if there is no response for an extended period.

CU Global Shop offers international shipping only, and delivery to Korea is not available. If you would like to receive your order within Korea, please use Pocket CU or visit a nearby CU store.

Shipping fees on CU Global Shop may vary, and the minimum order amount is USD 65 across all countries. Please check the detailed shipping policy for each country at the time of order.

The final payment amount excludes customs duties and taxes. For products in the “Ramyun” category, shipping fees are applied separately. A fee of USD 6 per box (12–16 items) will be charged.

For international orders and deliveries, customers are considered the importer and are therefore responsible for any applicable customs duties, Goods and Services Tax (GST), Value-Added Tax (VAT), or other charges that may occur during international shipping.

As customs policies vary by country, we strongly recommend checking with your local customs office before placing an order to confirm applicable import duties and any other requirements. CU Global Shop cannot guarantee or be held responsible for these charges.

In some countries, additional fees such as handling fees or brokerage fees may apply on top of customs duties. These are separate service charges imposed by the courier during customs processing and must be paid by the customer upon delivery. CU Global Shop is not responsible for any disadvantages resulting from non-payment.

If a shipment is delayed, returned, or disposed of due to unpaid duties or fees, CU Global Shop will not be able to provide reshipment or refunds.

Additionally, any customs duties or service fees already paid to customs or the courier are non-refundable and cannot be reimbursed by CU Global Shop.

Please note that any customs duties or service fees already paid to customs or the courier are non-refundable, and CU Global Shop cannot reimburse these charges.

Due to China’s shipping policy, purchases exceeding ¥1,000 will be rejected for customs clearance.

This policy is governed by Chinese regulations, and CU Global Shop does not provide compensation for any refunds, exchanges, or reshipments resulting from orders exceeding ¥1,000.

In addition, splitting orders into multiple shipments to bypass the ¥1,000 limit is not permitted.

Therefore, we kindly ask that you keep your total purchase under ¥1,000 per day (based on the daily exchange rate).

Please note that if the total amount of your orders—including those from other services—exceeds ¥1,000 within a single day, customs clearance issues may occur. CU Global Shop reserves the right to take necessary action on such orders at its own discretion.

Taxes and customs duties are not included in the product price or shipping cost.

When processing customs declarations, the total declared value may include free gifts, point-redemption amounts, and shipping fees.

For international orders, customers are regarded as the importer of record and are responsible for any applicable customs duties, import taxes, GST, VAT, or other related charges.

In addition to these, extra fees such as administrative or brokerage charges may be applied during the customs clearance process.

For detailed information, please refer to the customs regulations of your destination country.

Refund processing times may vary depending on the financial institution and may take up to 30 business days. If your refund is delayed beyond the expected timeframe, we recommend contacting your payment provider (e.g., PayPal) for more detailed information on the status.

※ The refund method is determined by the policies of the financial institution processing the refund.

If the product is defective or you received an incorrect item, please contact us via 1:1 Inquiry [Contact] within 30 days of receiving your order. Due to the nature of international shipping, exchanges are not supported by CU Global Shop.

Returns (refunds) will not be accepted in the following cases:

① If the package was returned due to customer-related reasons. (e.g., incorrect address, recipient unavailable, etc.)

② If the return is due to a change of mind. (refund requests are accepted within 7 days of receipt).

③ If the wrong item was ordered due to customer error. (including incorrect options or color selection).

④ If the return request is made more than 30 days after the delivery date.

⑤ If the product has been intentionally damaged or used.

If your order arrives damaged, please contact us within 30 days of receipt.

Kindly submit your inquiry via [Contact], including photos showing the damage, the product name, and your order number.

▶ When contacting us, please provide the following information:

① Photos clearly showing the condition of the damaged product (along with a list of the affected items)

② Photos showing the condition of the protective packaging inside

※ For more details, please refer to CU Global Shop’s Returns (Refund) Policy.

Skin reactions to beauty products may vary from person to person.

Therefore, in the event of allergic reactions or skin issues, CU Global Shop does not provide refunds or returns.

We strongly recommend reviewing the product information and full ingredient list before making a purchase.

If necessary, please consult with a professional prior to purchase.

Ingredient details for each product can be found under the [Ingredient] section on the product page.

For further inquiries, please contact us via [Contact].

If there are missing items from your order, please contact us via [Contact] within 7 days of receipt, including the following information:

◎ Please provide the details below:

① A photo of the shipping label attached to the package and your order number

② One photo showing all the items you received

③ The name and quantity of the missing item(s)

If there are missing items from your order, please contact us via [Contact Us] within 7 days of receipt, including the following information:

◎ Please provide the details below:

① A photo of the shipping label attached to the package and your order number

② One photo showing all the items you received

③ The name and quantity of the missing item(s)

We apologize for the inconvenience and appreciate your understanding and cooperation.

If a package is returned due to reasons attributable to the recipient (customer), CU Global Shop does not offer refunds or reshipments.

◎ Examples of recipient-related reasons include:

- Packages returned due to an incorrect shipping address

- Packages returned because delivery could not be completed due to the recipient’s absence

- Delivery failures caused by incorrect or incomplete shipping information (e.g., missing or incorrect recipient name, unclear address, etc.)

- Packages not delivered because customs duties or taxes were not paid within the required timeframe

If your delivery is delayed, please regularly check the tracking status and ensure there are no issues with your shipment.

If you would like to modify the name, address, or contact information entered at the time of placing your order, please refer to the following information.

▶ If the order status is [Order Completed].

Please submit your request via [Contact] 1:1 Inquiry, and we will check whether the changes can be made. If the order has already been shipped or is undergoing customs clearance, changes may not be possible. In such cases, please contact the local courier directly to request the update. Additional fees may apply. Please make sure to double-check your shipping information before placing your order.

Returns and refunds are not available for reasons of change of mind, except in cases of defective products. Please make your purchase carefully before placing an order.

If the product is damaged or different from what you ordered, you may request a return (refund) within 30 days from the date of receipt by contacting CU Global Shop via [Contact] 1:1 Inquiry. Please note that exchanges are not available at CU Global Shop.

When submitting your inquiry, please include the required information below. Failure to provide the required information may result in delays or inability to process your return (refund).

① Order number (provided via email at the time of purchase)

② Photos of the damaged or incorrectly delivered product

If the return is approved, all additional costs, including return shipping fees, will be covered by CU Global Shop. The refund processing time may vary depending on the payment method. For more details, please refer to the Return Policy.