Refund policy

CU Global Shop values your satisfaction and trust in CU above all.

If there is an issue with your delivery, only refunds are available and exchanges are not provided.

We appreciate your understanding, as this policy is due to the nature of international shipping.

 

Q1. Until when can I request a refund?
You must submit your refund request within 7 days from the date you receive your order.
For cancellations made before shipment begins (within 1–2 days after placing the order), the shipping fee will be fully refunded.
However, for cancellations after delivery, return shipping costs are the customer’s responsibility, and CU Global Shop does not cover these costs unless the product is defective.

 

Q2. How can I request a refund (return)?
Please contact us via [Contact] at the bottom of the website with your order number, item details, and photos of the product and packaging.
Requests are handled in order of receipt (KST).

 

Q3. Who is responsible for the return shipping cost?

Users of CU Global Shop may request order cancellation within seven (7) days from the date of payment completion. However, if the product is already in transit or delivery has been completed, order cancellation shall not be permitted, and users may request a return (refund) within seven (7) days from the date of receipt. In such cases, return shipping costs shall be borne by the user. However, where otherwise required by applicable laws, such laws shall prevail. Return shipping costs shall be borne by the user in cases of change of mind, while the Company shall bear such costs in cases attributable to the Company, such as product defects or incorrect delivery.

 

Q4. Are there cases where returns are not accepted?

Users may not request returns for items falling under the following categories.

1) Where the product is damaged or destroyed due to the user’s fault (except where packaging is damaged solely for inspection of the product)

2) Where the value of the product has significantly decreased due to partial or full consumption by the user

3) Where the value of the product has significantly decreased over time, making resale difficult

4) Where the packaging of reproducible products (e.g., CDs, albums) has been damaged

5) Services or digital content as defined under Article 2(5) of the Framework Act on the Promotion of Cultural Industries (excluding divisible services or digital content not specified therein)

6) Where the Company has provided prior notice and obtained user consent regarding return restrictions due to foreseeable and irrecoverable damages arising from order cancellation

7) Where the product is returned due to user-related reasons such as incorrect address or recipient unavailability

8) In cases of change of mind (refund requests are permitted within seven (7) days from receipt)

9) Where an incorrect product was ordered due to user error

10) Where the return request is made after thirty (30) days from the date of receipt

 

Q5. How will my refund be processed?

Refunds will be issued to the original payment method used for the purchase. The exact timing may vary depending on your payment provider and bank processing times.